Frequently Asked Questions
Everything you need to know about shopping with Coco by ZSJ
What are the delivery charges and timelines within Pakistan?
We offer nationwide shipping across Pakistan. Standard delivery usually takes 3-5 business days, and shipping fees are calculated at checkout based on your location and order weight.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders within Pakistan, as well as secure online payments via credit/debit cards and popular mobile wallets.
What is your return and exchange policy?
You can request an exchange or return within 7 days of delivery if the product is unused, in its original packaging, and accompanied by the receipt. Please contact our support team to initiate the process.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this number on our logistics partner's website to monitor your shipment's progress.
Are the products at Coco by ZSJ authentic?
Yes, we pride ourselves on sourcing high-quality, authentic products. Every item in our catalog undergoes a quality check to ensure it meets our standards before being shipped to you.
Can I cancel my order after placing it?
Orders can be cancelled within 12 hours of placement, provided they have not yet been processed for shipping. Please reach out to our customer service immediately for cancellation requests.