Returns & Exchanges

At Coco by ZSJ (PK), we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 7-day hassle-free return and exchange policy for all unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via WhatsApp or email within 7 days of delivery with your order number and reason for return.

• 2.
  Quality Inspection

  Ensure the product is unused, with all tags attached and the original invoice included, to qualify for a successful exchange or refund.

• 3.
  Package and Ship

  Securely pack the items and ship them back to our warehouse facility using a traceable courier service of your choice.

• 4.
  Processing and Refund

  Once our team verifies the condition of the returned goods, we will process your exchange or issue a refund to your original payment method within 5-7 business days.